Privacy Policy – Jalilive: How Your Personal Information Is Collected, Used, and Protected

1 Introduction

Welcome to Jalilive. We understand that your personal data is an extremely sensitive matter. That is why jalilive is committed to full transparency – letting you know exactly what data we collect, why we collect it, and how it is used.

This Privacy Policy applies to all services offered on the Jalilive platform – including the website, mobile app, and customer support. By registering on or using Jalilive, you agree to this policy.

2 What data does Jalilive collect?

Jalilive may collect three types of data: information you voluntarily provide, data collected automatically while you use the platform, and information received from third parties.

3 How Is Information Collected?

Jalilive collects data through several methods:

Direct Collection:

• Information you provide yourself when registering an account.
• Documents uploaded for KYC verification.
• Information provided when contacting customer support.
• By participating in promotions or surveys.

Automatic Collection:

• IP address at the time of platform login.
• Browsing data collected via cookies and web beacons.
• Gaming session details such as game type and bet amounts.
• Device operating system and browser information.

4 Why Is Your Information Used?

Jalilive uses your data solely for legitimate, specified purposes. It is never used for anything beyond what is necessary.

• Account management: Creating, verifying, and keeping your account secure.
• Payment Processing: Processing deposits and withdrawals, and maintaining transaction records.
• Customer Service: Resolving your issues and complaints promptly.
• Security Assurance: Prevention of fraud, money laundering, and other illegal activities.
• Legal obligations: To meet the requirements of government and regulatory authorities.
• Service Improvement: Analytics used to enhance the gaming experience.
• Relevant Contact: Sending you promotions and updates tailored to your preferences.

5 Data Sharing & Disclosure Policy

Jalilive does not disclose your data to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

Data Is Shared When:

• Payment Provider: Service providers such as bKash, Nagad, and Rocket receive the necessary information to process transactions.
• Game Provider: Partners such as Evolution Gaming and Pragmatic Play receive only the limited data necessary to run their games.
• Legal authorities: Data may need to be disclosed in response to a valid court order or a lawful request from a regulatory authority.
• Fraud Prevention: To assist security agencies in fraud investigations.

6 Security Measures

To keep your data secure, jalilive employs multiple layers of protection:

• Encryption: All data is stored with AES-256 encryption. TLS 1.3 is used during transfer.
• Firewall: Advanced firewall and intrusion detection systems remain active at all times.
• Two-Factor Verification: Two-factor authentication (2FA) is available for login.
• Regular Audits: Third-party security experts conduct regular system audits.
• Limited Access: Only authorized personnel have access to the minimum necessary data.
• Session Monitoring: Unusual login attempts or abnormal access patterns are detected immediately.

7 Cookie Policy

Jalilive uses cookies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.

8 Your right to privacy

Jalilive believes you have full rights over your own data. You are entitled to the following rights:

To exercise any of these rights, please contact Jalilive customer support. Requests will be acted upon within 30 days of receipt.

9 Protection of Children & Minors

Jalilive strictly does not collect data from or provide services to anyone under 18. Age is verified at the time of registration.

If you believe your child has been using jalilive, please contact our support team immediately.

10 Data Retention Period

Jalilive does not store your data indefinitely. Each category of data has a defined retention period:

• Account information: For the entire duration your account is active, and up to 5 years after it is closed.
• Transaction Records: Retained for up to 7 years to meet legal obligations.
• KYC documents: Retained for up to 5 years after account closure for legal purposes.
• Customer Service Chat: For up to 2 years for quality control and training purposes.
• Cookie Data: 30 days to 2 years, depending on the type.
• Marketing Communication Records: Stopped immediately upon withdrawal of consent.

11 Changes to the Privacy Policy

Jalilive may update this Privacy Policy as needed. If significant changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Registered users will be notified via SMS or in-app notification.
• For major changes, a notification will be displayed upon login informing you of the update.

We recommend checking this page regularly to stay up to date with the latest policy.

12 Privacy Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or the use of your data, please contact Jalilive:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Log in to the platform and go to the Support section
• Response Time: Within 72 hours